EMBEDDED E-COMMERCE
Embedded e-commerce — not a bolt-on, part of the ERP
A fully integrated e-commerce system within TrivexaERP, not a separate add-on. Products, stock levels, pricing rules, and orders are all directly driven from ERP data, where every online order becomes a tracked sales order inside the same system. It supports two modes: retail storefront for general commerce, and restaurant mode for food ordering with delivery and pickup.
Two operating modes — one platform
Retail storefront Allows customers to browse products by categories, search and filter items easily, and add products to a guest cart without login. Users can register during checkout, choose cash-on-delivery payments, track orders, view history, and automatically reserve stock when an order is submitted.
Restaurant mode Allows customers to select branches and delivery zones, browse a dynamic menu with item modifiers, and register using phone verification via WhatsApp OTP. Orders are routed to POS and KDS for staff confirmation before being sent to kitchen preparation.
Customer journey
Designed to maximize conversion by allowing customers to explore products freely without friction, then seamlessly capturing orders with proper validation and automatic stock reservation to ensure availability and accuracy.
Browse and search without login Allows users to explore the product catalog without requiring login, with organized categories, search functionality, sorting, pagination, and filtering based on product availability.
Guest cart Allows customers to add products to the cart without requiring registration, using a session-based system that preserves selected items while browsing.
Customer registration Supports customer registration for retail using email and password authentication, and for restaurant ordering using phone-based registration with optional WhatsApp OTP verification for secure access.
Checkout with address Requires user login to place an order, allowing selection of delivery address, cash-on-delivery payment option, and automatic stock allocation upon order submission.
Order tracking and history Provides real-time order status updates directly from the ERP workflow, allows logged-in customers to access their full order history, and supports cancellation of pending or confirmed orders according to system rules.
Order cancellation Customers can cancel pending or confirmed orders, with the system automatically releasing reserved stock and cancelling the related sales order in the ERP to maintain accurate inventory and order records.
RESTAURANT MODE
Restaurant ordering with POS and kitchen integration
When StoreMode is set to Restaurant, the storefront is fully transformed to support restaurant operations, including branch selection, delivery zones, menu item modifiers, staff approval flow, POS integration, and automatic kitchen routing — all managed within a single unified platform.
Branch selection Customers can choose a specific branch, where each branch operates independently with its own delivery zones, menu availability, and working hours.
Modifiers on menu items Allows customization of menu items such as size, extras, and special instructions, stored in a structured format on order lines for accurate kitchen preparation and display.
Staff approval workflow Orders remain in a pending state until approved by staff. Once approved, the system automatically generates a POS order, kitchen tickets, and an ERP sales order with stock allocation for seamless processing.
Phone registration with WhatsApp OTP Customers register using their phone number, with optional WhatsApp OTP verification for secure account validation through Meta Cloud API.
Delivery zones and drivers Supports delivery based on defined zones with configurable fees, along with driver assignment and real-time order tracking.
ERP INTEGRATION
Full ERP integration — not a separate silo
Uses the same products and categories defined in the ERP, with real-time stock levels and automatic reservation when orders are placed. Pricing and taxes follow system rules, and every order is recorded as a sales order, then completed through standard delivery and invoicing processes.
Same items and categories Products come directly from ERP items with the ability to publish or hide them for the online store. In addition to ERP categories, web-specific categories are used to organize and display products for easy browsing.
Real stock with allocation Displays actual available stock in real time, and automatically reserves quantities when an order is placed, preventing overselling across all sales channels.
Country and currency config Applies country-specific settings such as currency symbol, decimal precision, VAT rate, and number formatting across the system, ensuring a consistent display in POS screens, reports, and printed documents.
ERP sales order on checkout When an order is placed, it is automatically recorded as a sales order with reserved stock, and then completed through the standard delivery and invoicing process.
Admin dashboard inside ERP
Order management Manage orders through their full lifecycle—view, confirm, process, ship, and deliver—with clear status updates and complete history tracking for each step.
Product publishing Control product visibility by publishing or hiding items, manage images, and define related products, with all changes tracked for full audit history.
Dashboard with KPIs Provides a clear overview of key performance indicators, including order counts by status, revenue, customer metrics, and recent orders, with visual charts for easy monitoring.
E-commerce settings Configure store mode (retail or restaurant), manage banners and FAQs, set WhatsApp contact number, enable or disable OTP verification, define delivery fee item, and assign the default terminal for app orders.
Customer management View registered customers, access their order history, and review account details, all synchronized with the ERP system.
Strategic value: Strategic value: Because the channel is embedded, promotions, price lists, and inventory rules you configure in ERP apply consistently online — no spreadsheet reconciliation between web stock and real stock. Restaurant orders flow through the same POS and kitchen as walk-in customers.